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Customer Experience Ambassador
Globe Telecom
Posted
3 weeks ago

Taguig

Onsite

PHP 20K

Full Time

Job Categories

Customer Support Sales Operations Service

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Sema Summary

The Customer Experience Ambassador at Globe Telecom plays a vital role in delivering exceptional service to customers. This full-time, on-site position entails addressing customer inquiries, providing support, and ensuring a seamless customer journey. Strong communication skills and the ability to resolve issues efficiently are essential for success in this role. The position is based in Taguig, Philippines, and while specific experience levels are not mentioned, a customer service background would be beneficial. The estimated salary is PHP20,000 per month.

About Company

Globe Telecom is a leading telecommunications provider in the Philippines, dedicated to delivering innovative mobile, internet, and customer-centric services.

Core Requirements

Strong communication skills
Customer service experience
Problem-solving abilities
Team collaboration
Basic computer skills

Responsibilities

Assist customers with inquiries
Provide product information
Resolve customer complaints
Document customer interactions
Collaborate with team members
Maintain customer satisfaction
Prepare reports on customer feedback

Must Have skills

CommunicationProblem-solvingCustomer serviceTeamworkBasic computer skills

Nice To Have Skills

CRM knowledgeMultilingualSales experienceTime managementConflict resolution

Tools Knowledge Requried

CRM softwareMicrosoft OfficeEmail platformsPhone systemsChat software

Job Keywords

customer supportclient relationsservice ambassadortelecommunicationscustomer experience

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