Customer Experience Agent
A.P. Moller - Maersk
Posted
3 weeks ago
Mumbai, Maharashtra, India
Onsite
INR 30K
Mid Level
Full Time
Sema Summary
As a Customer Experience Agent at A.P. Moller - Maersk, you will be responsible for managing customer inquiries and ensuring a seamless logistics process. Your role will involve coordinating with various teams to deliver exceptional service to clients. Ideal candidates should possess prior experience in customer service within the logistics sector. The position is based in Mumbai and offers an opportunity to work in a dynamic environment with a leading global provider.
About Company
A.P. Moller - Maersk is a global leader in logistics and supply chain management, known for its commitment to customer service and innovation in the shipping industry.
Core Requirements
- Bachelor's degree
- Customer service experience
- Logistics knowledge
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Manage customer inquiries and resolve issues.
- Coordinate logistics operations with internal teams.
- Ensure high levels of customer satisfaction.
- Issue tracking and updates to clients.
- Maintain accurate records of customer interactions.
- Identify opportunities for process improvement.
- Assist with the onboarding of new clients.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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