Customer Experience Agent
A.P. Moller - Maersk
Posted
last week
Ho Chi Minh City Metropolitan Area
Onsite
VND 12M
Mid Level
Full Time
Sema Summary
The 4PL Customer Experience Agent manages export booking operations and coordinates logistics activities. This role ensures efficient operations through forecasting and customer communication.
About Company
A.P. Moller - Maersk is an integrated transport and logistics company committed to connecting the world for trade and growth. It employs around 110,000 people across 130 countries.
Core Requirements
- Bachelor's Degree in Logistics or related fields.
- 1–3 years of experience in booking operations.
- Strong understanding of carrier processes.
- Experience in forecast management.
- Fluent in English, both written and spoken.
Responsibilities
- Manage end-to-end export booking activities.
- Coordinate with carriers and brokers.
- Track shipment milestones for customer visibility.
- Analyze historical data for forecasting.
- Maintain effective customer communication.
- Prepare and deliver performance reports.
- Ensure compliance with customer SOPs.
Must Have skills
Job Keywords
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