Customer Excellence Specialist
Henkel
Posted
last week
Makati
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
The Customer Excellence Specialist focuses on managing customer deductions and chargebacks, ensuring financial transaction integrity. This role requires collaboration with multiple internal teams to resolve disputes efficiently.
About Company
Henkel operates globally with innovations and brands in adhesive technologies and consumer goods. The company has a rich history of over 145 years and values diversity and sustainability.
Core Requirements
- Bachelor’s degree in Accounting or Finance
- 1 year experience in accounts receivable
- Strong analytical skills
- Intermediate MS Office skills
- Excellent English communication skills
Responsibilities
- Review customer deductions and chargebacks
- Communicate with internal teams
- Create credit notes
- Document resolution steps
- Ensure compliance with company policies
- Collaborate on improvement initiatives
- Provide support for reporting
Benifits
- Flexible work scheme
- Global wellbeing standards
- Gender-neutral parental leave
- Employee Share Plan
- HMO healthcare coverage
Must Have skills
Job Keywords
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