Customer Engineer
PCCW GLOBAL Limited
Posted
3 weeks ago
Pasig, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The role involves providing Level 2 operations support for IP-based services. The engineer will also coordinate with project managers and work with engineering teams to resolve customer issues.
About Company
PCCW Global is a leading digital infrastructure provider, empowering businesses with agile, scalable and secure connectivity solutions.
Core Requirements
- Bachelor's degree in a related field
- 5 years of relevant experience
- Strong knowledge in IP/IPv6/BGP/MPLS
- CCNP/CCIE certification
- Experience with Cisco IOS-XR/JunOS
Responsibilities
- Provide quality customer service for International IP services.
- Coordinate with project managers for customized IP solutions.
- Work with engineering teams for service delivery.
- Resolve customer issues with technical support.
- Provide 2nd level support to NOCs.
- Participate in provisioning additional products.
- Be available for 24/7 on-call support.
Must Have skills
Job Keywords
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