Customer Director
Smartsheet
Posted
5 days ago
Bengaluru East, Karnataka, India
Remote
INR 120K
Senior Level
Full Time
Sema Summary
The Sr. Director of Customer Excellence will lead customer service initiatives. This role focuses on enhancing customer satisfaction and operational efficiency.
About Company
Smartsheet is a collaborative work management platform that helps teams plan, track, automate, and report on work.
Core Requirements
- Bachelor's degree in Business Administration or a related field.
- Experience in customer service leadership.
- Strong analytical skills.
- Ability to manage cross-functional teams.
- Proven record of enhancing customer satisfaction.
Responsibilities
- Lead the customer service team.
- Develop strategies to improve customer satisfaction.
- Analyze customer feedback and metrics.
- Work with product teams to align services with customer needs.
- Create training programs for customer service representatives.
- Manage budgets for customer service operations.
- Foster a culture of continuous improvement.
Must Have skills
Job Keywords
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