Customer Care Supervisor
Experian
Posted
6 days ago
Hyderabad, Telangana, India
Remote
INR 50K
Mid Level
Full Time
Sema Summary
The Customer Care Supervisor will oversee a team of customer service representatives. This role focuses on ensuring high-quality service delivery and managing team performance.
About Company
Experian is a global information services company, providing data and analytical tools to clients to help them manage credit risk and protect against fraud.
Core Requirements
- Bachelor's degree in a relevant field
- Proven experience in customer care supervision
- Strong leadership and team management skills
- Excellent communication skills
- Ability to analyze performance metrics
Responsibilities
- Supervise daily operations of the customer care team.
- Monitor team performance and provide coaching.
- Handle escalated customer inquiries and issues.
- Develop training materials and conduct training sessions.
- Create reports on team performance and service metrics.
- Collaborate with other departments for service improvement.
- Implement strategies for improved customer satisfaction.
Must Have skills
Job Keywords
Similar Jobs
Customer Care Supervisor
Fusion CX
Durgapur, West Bengal, India
Senior Supervisor
Citi
Pune, Maharashtra, India
Clinical Supervisor
GABA Telepsychiatry
India
Quality Supervisor
Bechtel Corporation
Vadodara, Gujarat, India
Customer Support Analyst
AVEVA
Hyderabad, Telangana, India
Customer Support Engineer
Beckman Coulter Diagnostics
Indore
Customer Support Specialist
PULSE
South Asia
Customer Support Specialist
Remotivate
Remote
Customer Success Manager
Jobgether
India
Customer Success Manager
Jobgether
India
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.