Customer Care Supervisor
Giao Hàng NẶNG
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The Customer Care Supervisor is responsible for managing customer satisfaction and team performance. This role involves overseeing customer service operations and ensuring effective communication with clients.
About Company
Giao Hàng Nặng specializes in transporting heavy items over 20kg for shop owners, offering competitive rates and fast delivery across Vietnam.
Core Requirements
- 4 years experience in customer service
- 1 year team management experience
- Bachelor's degree in relevant field
- Strong problem-solving skills
- Effective communication abilities
Responsibilities
- Manage customer satisfaction and team performance metrics.
- Develop processes for customer issue resolution.
- Coordinate with departments for efficient service delivery.
- Analyze performance data and suggest improvements.
- Support staff in handling customer inquiries and complaints.
- Ensure customer care through online and in-office support.
- Prepare regular reports on service quality and issues.
Must Have skills
Job Keywords
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