Customer Care Supervisor
Fusion CX
Posted
last week
Durgapur, West Bengal, India
Onsite
INR 11K
Entry Level
Full Time
Sema Summary
The Customer Care Supervisor works to enhance customer interactions and experiences. Responsible for leading a team in an on-site capacity, focusing on service excellence.
About Company
Fusion CX specializes in outsourcing and consulting for customer experience, leveraging technology and human interaction to create exceptional service across multiple sectors.
Core Requirements
- Minimum high school diploma
- Experience in domestic BPO operations
- Strong communication skills
- Leadership abilities
- Problem-solving skills
Responsibilities
- Supervise customer care team activities.
- Ensure quality customer interactions.
- Train and onboard new staff.
- Monitor team performance metrics.
- Handle customer escalations effectively.
- Maintain a positive work environment.
- Coordinate with other departments for issue resolution.
Must Have skills
Job Keywords
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