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Customer Care Specialist
Concentrix
Posted
2 months ago

Santa Rosa City, Calabarzon, Philippines

Onsite

PHP 20K

Full Time

Job Categories

Customer Support Service Sales Communication

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Sema Summary

The Customer Care Specialist role at Concentrix involves providing exceptional customer service and support. The position is in Santa Rosa City, Philippines, requiring effective communication skills to resolve customer inquiries. Candidates should be able to work on-site in a full-time capacity. Salary is estimated based on industry standards, providing a competitive compensation package. The company emphasizes customer satisfaction and aims for high-quality service delivery.

About Company

Concentrix is a global leader in customer experience solutions, focusing on delivering exceptional service to enhance client relationships.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience
Ability to work on-site
Problem-solving skills

Responsibilities

Handle customer inquiries effectively
Provide information about products and services
Resolve issues and complaints
Document customer interactions
Maintain a high level of customer satisfaction
Collaborate with team members as needed
Follow up on customer feedback

Must Have skills

CommunicationCustomer serviceProblem-solvingTeam collaborationAdaptability

Nice To Have Skills

Sales skillsTechnical proficiencyMultilingual abilities

Job Keywords

Customer CareSupportCommunicationServiceProblem-solving

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