Customer Care Specialist
Kuehne+Nagel
Posted
last week
Semarang, Central Java, Indonesia
Remote
IDR 15M
Mid Level
Full Time
Sema Summary
The role involves managing customer communications and ensuring efficient shipment processes. It is essential for supporting international trade and logistics operations.
About Company
Kuehne+Nagel is a global leader in logistics, providing comprehensive supply chain solutions. With a strong market position in air and sea logistics, the company plays a vital role in facilitating global trade.
Core Requirements
- 3-5 years of experience in logistics
- Strong customer communication skills
- Fluent in English
- Attention to detail
- Basic proficiency in Excel
Responsibilities
- Act as the main contact for customers
- Proactively update customers on shipments
- Conduct customer engagement sessions
- Handle inquiries and escalations
- Coordinate with internal operations teams
- Monitor shipment progress
- Maintain records of customer communication
Benifits
- Professional development
- Collaborative environment
- Comprehensive training
- Health initiatives
Must Have skills
Job Keywords
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