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Customer Care Representative
QIAGEN
Posted
3 weeks ago

Manila, National Capital Region, Philippines

Remote

PHP 30K

Entry Level

Full Time

Job Categories

Customer Support Sales Logistics Operations

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Sema Summary

The Customer Care Representative at QIAGEN processes sales orders and provides support to customers and the sales team. This role requires strong communication skills and the ability to manage customer inquiries effectively.

About Company

QIAGEN is a leading global provider of Sample to Insight solutions, enabling customers to gain valuable molecular insights from biological samples. The company focuses on improving science and healthcare through innovative technologies.

Core Requirements

Bachelor's degree in Supply Chain or related field
1-2 years of customer service experience
Experience in Logistics or Supply Chain
Knowledge of ERP systems, preferably SAP
Basic MS Office skills

Responsibilities

Process sales orders in SAP software
Ensure product delivery meets customer requirements
Invoice customers based on pricing quotes
Handle returns and invoice corrections
Provide phone and email support to customers
Log order and logistics complaints
Coordinate with Account Managers for customer inquiries

Benifits

Bonus/Commission
Local benefits
Referral Program
Volunteer Day
Employee Assistance Program

Must Have skills

Communication skillsCustomer service skillsERP system knowledgeCRM system experienceAbility to multi-task

Job Keywords

Customer CareOrder FulfillmentLogisticsSAPCRM

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