Customer Care Representative
Ria Money Transfer
Posted
3 weeks ago
Manila, National Capital Region, Philippines
Onsite
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Care Representative is responsible for responding to customer inquiries and resolving issues. This role requires exceptional communication skills and attention to detail to ensure customer satisfaction.
About Company
Ria Money Transfer, a business segment of Euronet Worldwide, Inc., provides innovative financial services including global money transfers and currency exchange. Founded in 1987, it has grown to become one of the largest money transfer companies worldwide.
Core Requirements
- Bachelor’s Degree in any related field
- At least 2 years’ experience in customer service
- Fluent in English
- Experience with chat support
- Proficiency in Zendesk Chat or similar platforms
Responsibilities
- Answering or making calls to customers
- Responding efficiently to customer inquiries
- Building lasting relationships with customers
- Meeting department metrics for customer service
- Making sales or recommendations
- Collaborating with the customer service team
- Troubleshooting technical issues
Benifits
- Competitive Salary and Allowances
- HMO/Dental/Life Insurance Benefits on Day 1
- Paid Time Off (SL/VL) with Leave Conversion
- 13th Month Bonus
- Incentives
Must Have skills
Job Keywords
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