Customer Care
Harte Hanks
Posted
3 weeks ago
Manila, National Capital Region
Remote
PHP 30K
Mid Level
Full Time
Sema Summary
The Customer Care Tier 2 Team Member provides remote support for customer issues. This role requires strong problem-solving skills and effective communication to ensure customer satisfaction.
About Company
Harte Hanks is a global marketing services firm specializing in multi-channel marketing solutions that enhance customer engagement. They focus on delivering smarter customer interactions for leading brands.
Core Requirements
- Strong customer service skills
- Analytical thinking and problem-solving skills
- Experience in customer interaction environments
- Proficiency in Word, Excel, Teams, and Outlook
- Ability to multitask effectively
Responsibilities
- Handle customer service and technical support inquiries
- Acquire and input customer information into the CRM database
- Determine the root cause of customer issues
- Utilize troubleshooting steps to resolve issues
- Build rapport with customers and provide direction
- Document inquiries and resolutions clearly
- Compose professional responses for digital channels
Must Have skills
Job Keywords
Similar Jobs
Customer Support
Learning Genie
Remote
Customer Engineer
PCCW GLOBAL Limited
Pasig, National Capital Region, Philippines
Customer Support Rep
Learning Genie
Remote
Customer Service Manager
Ikigai Cases
Philippines
Customer Success Manager
Canonical
APAC
Customer Success Manager
Canonical
Remote
Customer Success Manager
Canonical
APAC
Customer Success Manager
Canonical
Remote
Customer Success Manager
ClickUp
Philippines
Customer Success Manager
Atlassian
Remote
AI Career Assistant
Coming soonWe're polishing your AI assistant experience. You can leave one message for now.
Hi 👋
AI chat is launching soon on Semesteria. Tell us what you want help with (career, resume, or job search), and we'll use it to shape the first release.