Customer Care Professional
American Express
Posted
18 hours ago
Taguig, National Capital Region
Remote
PHP 30K
Entry Level
Full Time
Sema Summary
The Customer Care Professional role at American Express focuses on providing support for US small business servicing. Responsibilities include managing customer inquiries, resolving issues, and contributing to customer satisfaction. The position requires junior-level experience in customer service and is hybrid, allowing for flexibility. Candidates should be prepared to engage with small businesses effectively and possess strong communication skills.
About Company
American Express is a global services company offering charge and credit card products, as well as travel and expense management solutions.
Core Requirements
- High school diploma or equivalent
- Strong communication skills
- Customer service experience
- Ability to resolve issues
- Familiarity with service metrics
Responsibilities
- Manage customer inquiries via phone and email
- Provide resolutions for customer issues
- Document customer interactions
- Collaborate with team members for service improvements
- Maintain knowledge of product offerings
- Ensure customer satisfaction and retention
- Upsell relevant services to clients
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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