Customer Care Manager
Tiara Hana
Posted
last week
Bogor, West Java, Indonesia
Onsite
IDR 8M
Mid Level
Full Time
Sema Summary
The Customer Care Manager will lead customer service operations at Tiara Hana. This role focuses on ensuring customer satisfaction and managing billing follow-ups.
About Company
Tiara Hana specializes in resort villa co-ownership in Indonesia's top tourist destinations, making investment accessible and enjoyable with reduced costs.
Core Requirements
- Bachelor’s degree preferred
- 1+ years in Customer Service
- Experience in upselling
- Proficient in CRM tools
- Hands-on experience in billing follow-ups
Responsibilities
- Manage customer service operations
- Lead the customer care team
- Handle customer inquiries and complaints
- Ensure high customer satisfaction levels
- Support upselling initiatives
- Manage billing follow-ups
- Maintain strong customer relationships
Must Have skills
Job Keywords
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