Customer Care Expert
Upway
Posted
3 weeks ago
Philippines
Remote
EUR 2K
Junior Level
Freelance
Sema Summary
Upway is seeking a German-speaking Customer Care Expert to join their remote team. The role focuses on providing exceptional service to customers, specifically in the cycling domain. Candidates should have some experience in customer service and be comfortable handling inquiries in German. The position offers flexible hours and compensation in Euros. Mastery of German is essential, and knowledge of bike products is preferred.
About Company
Upway specializes in sustainable cycling solutions and aims to provide excellent customer support in the biking community.
Core Requirements
- Fluency in German
- Experience in customer service
- Strong communication skills
- Ability to work remotely
- Basic knowledge of bicycles
Responsibilities
- Assist customers with inquiries
- Resolve issues efficiently
- Promote company products
- Manage customer interactions online
- Provide cycling product information
- Maintain a positive customer experience
- Report customer feedback to the team
Must Have skills
Nice To Have Skills
Job Keywords
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