Customer Care Executive
The Kallang Group
Posted
3 weeks ago
Singapore, Singapore
Onsite
SGD 3K
Entry Level
Full Time
Sema Summary
The Customer Care Executive is responsible for delivering exceptional service experiences to customers. This role involves addressing inquiries, feedback, and complaints while promoting a people-centered service culture.
About Company
The Kallang Group manages The Kallang, aiming to deliver diverse and accessible experiences across sport, entertainment, lifestyle, and community.
Core Requirements
- Diploma or equivalent qualification
- Up to 2 years of customer service experience
- Comfortable with frontline operations
- Interest in service excellence
- Basic digital literacy
Responsibilities
- Deliver professional responses to customer inquiries.
- Apply service recovery principles effectively.
- Model service behaviors aligned with company values.
- Build trust and rapport with customers.
- Coordinate daily counter operations.
- Monitor counter performance during shifts.
- Capture and analyze customer feedback.
Must Have skills
Job Keywords
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