Customer Care Executive
Dai-ichi Life Vietnam
Posted
3 weeks ago
Ho Chi Minh City, Vietnam
Onsite
VND 15M
Mid Level
Full Time
Sema Summary
The Customer Care Executive will handle customer complaints and inquiries, ensuring timely resolution. This role requires collaboration with various departments to address customer needs effectively.
About Company
Dai-ichi Life Vietnam is a leading life insurance company established in 2007, backed by strong financial capability and over 122 years of operational experience.
Core Requirements
- Bachelor's degree in economics, finance, or management.
- 3-4 years of experience in customer service or complaint resolution.
- Strong knowledge of customer complaint handling processes.
- Excellent communication skills.
- Ability to work under pressure.
Responsibilities
- Receive and manage customer complaints daily.
- Communicate with customers regarding their complaints.
- Update customers on the progress of their complaints.
- Collaborate with relevant departments to resolve complaints.
- Draft clear and accurate correspondence to customers.
- Participate in process improvement initiatives.
- Handle customer inquiries related to insurance contracts.
Must Have skills
Job Keywords
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