Customer Care Department Head
PT Bussan Auto Finance
Posted
20 hours ago
Jakarta, Indonesia
Onsite
IDR 15M
Senior Level
Full Time
Sema Summary
The Customer Care Department Head at PT Bussan Auto Finance will oversee customer service operations in Jakarta, Indonesia. This senior role requires strong leadership skills and financial acumen to ensure customer satisfaction and operational efficiency. The successful candidate will implement strategies to enhance the customer care experience while managing a team effectively. This position is full-time and on-site.
About Company
PT Bussan Auto Finance specializes in providing financing solutions within the automotive industry, focusing on enhancing customer relationships and service quality.
Core Requirements
- Bachelor's degree
- Leadership experience
- Knowledge of customer service best practices
- Strong communication skills
- Experience in the finance sector
Responsibilities
- Lead the customer care department
- Develop customer service strategies
- Manage team performance
- Ensure service quality
- Oversee customer inquiries
- Implement training programs
- Analyze customer feedback
Must Have skills
Nice To Have Skills
Job Keywords
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