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Customer Care Associate
Harte Hanks
Posted
2 days ago

Manila, National Capital Region, Philippines

Remote

PHP 20K

Full Time

Job Categories

Customer Support Service Communication Operations

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Sema Summary

The Customer Care Associate role at Harte Hanks involves assisting customers through various channels, addressing inquiries and resolving issues. This position requires effective communication and problem-solving skills. The job is primarily based in Manila, Philippines, with a hybrid working model. Candidates should be comfortable working in customer-facing environments and managing multiple tasks. Benefits may include flexible scheduling and a supportive team culture.

About Company

Harte Hanks is a customer engagement and marketing solutions company offering comprehensive services to enhance customer experiences.

Core Requirements

High school diploma or equivalent
Experience in customer service
Strong communication skills
Problem-solving abilities
Ability to work in a team

Responsibilities

Assist customers with inquiries
Resolve customer issues promptly
Maintain customer service standards
Provide product information
Document customer interactions
Collaborate with team members
Follow up on customer complaints

Must Have skills

CommunicationProblem-solvingCustomer supportTeamworkTime management

Nice To Have Skills

PatienceAdaptabilityTechnical skillsSales experience

Job Keywords

Customer ServiceClient InteractionSupportCall HandlingProblem Resolution

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