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Customer Care Associate
NTT DATA North America
Posted
yesterday

Metro Manila

Onsite

PHP 30K

Full Time

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Support Customer Service Care Operations

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Sema Summary

The Customer Care Associate role at NTT DATA North America requires an individual who excels at providing high-quality customer service and support. Responsibilities may include responding to customer inquiries, troubleshooting issues, and supporting customer satisfaction. This full-time position is based in Metro Manila and is suitable for those seeking to develop their skills in customer support. While no experience level is mentioned, a commitment to helping customers is essential.

About Company

NTT DATA North America provides dedicated IT service management and customer care solutions to enhance user experiences and business efficiency.

Core Requirements

High school diploma or equivalent
Strong communication skills
Customer service experience preferred
Ability to work on-site
Problem-solving skills

Responsibilities

Respond to customer inquiries promptly.
Provide troubleshooting assistance to customers.
Escalate issues to senior staff when necessary.
Maintain accurate records of customer interactions.
Assist in processing customer orders and requests.
Achieve performance metrics and goals.
Contribute to a positive team environment.

Must Have skills

CommunicationProblem-solvingCustomer SupportTime ManagementAdaptability

Nice To Have Skills

MultitaskingTechnical Skills

Job Keywords

Customer CareSupportAssociateServiceNTT DATA

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