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Customer Care Associate
NTT DATA North America
Posted
yesterday

Metro Manila

Onsite

PHP 30K

Full Time

Job Categories

Support Customer Care Service Operations

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Sema Summary

The Customer Care Associate role at NTT DATA North America involves providing direct support to customers, resolving inquiries, and ensuring customer satisfaction. The position is based in Metro Manila and is full-time, requiring strong communication skills and an ability to work on-site. Although the experience level is not specified, an understanding of customer service practices is beneficial. NTT DATA aims to enhance its customer interaction through dedicated support.

About Company

NTT DATA is a global leader in IT services and solutions, focusing on delivering high-quality service to its clients through dedicated teams and innovative technology.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to handle customer inquiries
Problem-solving abilities
Team collaboration experience

Responsibilities

Assist customers with inquiries and concerns
Provide information about products and services
Resolve customer complaints in a timely manner
Maintain accurate records of customer interactions
Collaborate with internal teams for issue resolution
Follow up on customer feedback
Participate in training and development programs

Must Have skills

CommunicationCustomer ServiceProblem-SolvingTeamworkAdaptability

Nice To Have Skills

Time ManagementConflict ResolutionSales Techniques

Job Keywords

Customer ServiceSupportCommunicationTeamworkProblem-Solving

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