Customer Care Assistant Manager
EMAX Beauté International Sdn Bhd
Posted
2 months ago
Kuala Lumpur
Onsite
MYR 5K
Mid Level
Full Time
Sema Summary
The Customer Care Assistant Manager will oversee the customer service team at EMAX Beauté International Sdn Bhd in Kuala Lumpur. Responsibilities include developing customer service policies, ensuring customer satisfaction, and training staff. The role requires mid-level experience in customer service management and offers a full-time position. While specific benefits are not listed, the role offers opportunities for professional growth within the retail sector.
About Company
EMAX Beauté International Sdn Bhd specializes in beauty products and services, focusing on enhancing customer experiences through effective support and management.
Core Requirements
- Bachelor's degree
- Experience in customer service management
- Strong communication skills
- Ability to lead a team
- Problem-solving skills
Responsibilities
- Develop customer service policies
- Manage customer service team
- Train new staff members
- Ensure customer satisfaction
- Analyze customer feedback
- Monitor performance metrics
- Implement improvement strategies
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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