Customer Associate
Accenture services Pvt Ltd
Posted
last week
Greater Bengaluru Area
Onsite
INR 30K
Entry Level
Full Time
Sema Summary
This role involves managing customer queries and complaints to ensure satisfaction. The position requires maintaining efficient voice communication systems and resolving issues as they arise.
About Company
Accenture is a global professional services company specializing in digital, cloud, and security services, with a vast network of resources to deliver exceptional value to clients.
Core Requirements
- Any Graduation
- 0 to 1 years of experience
- Ability to resolve customer queries
- Strong communication skills
- Basic understanding of ITIL practices
Responsibilities
- Resolve routine customer problems according to guidelines.
- Handle escalations and ensure customer satisfaction.
- Manage voice communication systems within the organization.
- Oversee phone systems and VoIP services.
- Troubleshoot communication issues effectively.
- Implement upgrades to voice technology as needed.
- Work in rotational shifts as required.
Must Have skills
Job Keywords
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