CRM Specialist
Outsourced
Posted
yesterday
National Capital Region, Philippines
Remote
PHP 40K
Full Time
Sema Summary
As a CRM Specialist, you will be responsible for supporting customer relationship management and onboarding processes. The role involves engaging with clients remotely to ensure their satisfaction and retention. Strong communication skills and knowledge of CRM tools are essential. This full-time position is based in the National Capital Region of the Philippines and supports remote working. The company is dedicated to providing excellent customer service and values team members who are proactive and customer-focused.
About Company
Outsourced specializes in providing remote customer support and operational services to businesses. They prioritize customer satisfaction and aim to enhance client relationships through effective communication and support.
Core Requirements
- Bachelor's degree
- Experience in customer support
- Knowledge of CRM software
- Strong communication skills
- Problem-solving abilities
Responsibilities
- Manage customer onboarding processes.
- Handle customer inquiries and support requests.
- Maintain CRM database accuracy.
- Provide training on CRM tools.
- Collaborate with sales and marketing teams.
- Monitor customer satisfaction levels.
- Assist in developing onboarding materials.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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