CRM Manager
Jollibee Group
Posted
last week
Pasig
Remote
PHP 80K
Mid Level
Full Time
Sema Summary
The CRM Manager oversees the Franchisee Application Management System to support the full franchisee lifecycle in a QSR environment. This role focuses on managing system enhancements, product vision, and aligning technical solutions with business objectives.
About Company
Jollibee Group is a leading food service company in the Philippines, known for its extensive range of quick service restaurants and commitment to quality and customer satisfaction.
Core Requirements
- Bachelor’s degree in Information Technology or related field.
- 5 years of experience in systems or product management.
- Strong knowledge of Salesforce and customer-facing platforms.
- Experience in the QSR or retail industry.
- Ability to manage hybrid work environments.
Responsibilities
- Define product vision and strategy for Franchise Management Platform.
- Manage enhancements of the Franchisee Management System.
- Ensure timely delivery of new product features.
- Collaborate with project managers to meet product milestones.
- Communicate product progress and achievements to stakeholders.
- Liaise with IT and vendors for system support.
- Analyze product performance to drive continuous improvement.
Must Have skills
Job Keywords
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