CRM Executive
Coolmate
Posted
3 weeks ago
Hanoi
Onsite
VND 12M
Junior Level
Full Time
Sema Summary
The CRM Executive role at Coolmate requires managing customer relationships to enhance satisfaction and retention. Responsibilities include responding to customer inquiries and developing strategies to improve service. This position is ideal for individuals with a junior-level experience in CRM practices. The role is based in Hanoi, Vietnam, and offers a competitive salary. No specific benefits were noted.
About Company
Coolmate is a company focused on providing exceptional products and services to enhance customer satisfaction.
Core Requirements
- Bachelor's degree in marketing or related field
- Experience with CRM software
- Strong communication skills
- Ability to analyze customer feedback
- Problem-solving skills
Responsibilities
- Manage customer inquiries effectively.
- Develop and implement customer service strategies.
- Analyze customer feedback and data.
- Collaborate with marketing teams.
- Maintain customer relationship management systems.
- Prepare reports on customer interactions.
- Conduct surveys to gauge customer satisfaction.
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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