Conversation Designer
HSBC
Posted
yesterday
Bengaluru, Karnataka, India
Remote
INR 60K
Mid Level
Full Time
Sema Summary
As a Conversation Designer at HSBC, you'll develop customer communication strategies for conversational AI channels, ensuring compliance with global and local standards. You'll create scripts based on customer interactions, use tools like Visio for flowcharts, and proofread all written communications. To succeed, you should have effective communication skills and a passion for improving customer service. The role requires at least 1.5 years of experience in JavaScript and conversational AI development.
About Company
HSBC is a leading financial services organization with over 10,001 employees, serving more than 40 million customers worldwide. They focus on providing opportunities in a diverse and inclusive environment, fostering continuous professional development.
Core Requirements
- Bachelor's degree
- 1.5 years experience with JavaScript
- Experience in Conversational AI
- Strong writing skills
- Knowledge of Natural Language Processing
Responsibilities
- Identify customer journeys for chatbot implementation
- Create scripts based on customer-bot conversations
- Develop process flows using Visio
- Ensure compliance with communication standards
- Produce high-quality writing for communications
- Proofread content for clarity and empathy
- Collaborate with stakeholders to maintain standards
Benifits
- Professional development
- Flexible working
- Inclusive environment
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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