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Mastercard

Content Strategy Analyst

Mastercard

Posted

last week

Pune, Maharashtra, India

Remote

INR 50K

Mid Level

Full Time

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Sema Summary

The Content Strategy Analyst II at Mastercard will support the creation and delivery of technical documentation. The role involves collaboration with cross-functional teams to ensure high-quality content aligns with business needs.

About Company

Mastercard is a global technology company in the payments industry, committed to empowering economies and people in over 200 countries. They focus on innovative digital payment solutions.

Core Requirements

  • 1-8 years of technical writing experience
  • Strong organizational and time management skills
  • Proficient in Microsoft Office and authoring tools
  • Basic understanding of DITA/XML and HTML
  • Ability to collaborate with cross-functional teams

Responsibilities

  • Collaborate with cross-functional teams to create and update technical content
  • Manage the project lifecycle for technical writing projects
  • Ensure documentation aligns with CS&D writing standards
  • Provide excellent customer service to business partners
  • Author in XML or markdown and use visuals effectively
  • Publish content to various platforms and formats
  • Leverage AI tools to enhance content productivity

Must Have skills

Technical writingOrganizational skillsCommunication skillsContent management system proficiencyAdaptability to change

Job Keywords

Technical WriterDocumentationContent StrategyCollaborationCustomer Service

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