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Content Moderator
Concentrix
Posted
3 weeks ago

Ho Chi Minh City, Vietnam

Onsite

VND 10M

Junior Level

Full Time

Job Categories

Content Moderation Social Support Customer

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Sema Summary

The Content Moderator role at Concentrix involves overseeing content on social platforms to ensure compliance with community guidelines. The candidate will be responsible for reviewing and moderating user-generated content, addressing inappropriate materials, and assisting users with any issues they encounter. A full-time position based in Ho Chi Minh City, it aims to attract candidates at a junior experience level. Familiarity with social media platforms is a plus. While no specific benefits are mentioned, typical job security and career advancement opportunities are expected.

About Company

Concentrix is a global company specializing in customer engagement and business performance solutions, committed to delivering exceptional service across various industries.

Core Requirements

Familiarity with social media platforms
Strong attention to detail
Ability to work on-site
Basic understanding of community guidelines
Excellent communication skills

Responsibilities

Review user-generated content for compliance
Moderate discussions and interactions
Identify and escalate inappropriate content
Respond to user inquiries effectively
Provide feedback for process improvements
Collaborate with team members on best practices
Maintain a positive online community

Must Have skills

Attention to detailCommunication skillsModeration experienceSocial media familiarityProblem-solving

Nice To Have Skills

Customer service experienceAnalytical skillsAdaptabilityTeam collaborationTime management

Job Keywords

Content ModerationSocial MediaCustomer SupportComplianceCommunication

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