Contact Centre Representative
HSBC
Posted
last week
Hyderabad, Telangana, India
Remote
INR 40K
Mid Level
Full Time
Sema Summary
Join HSBC as a Contact Centre Representative and provide exceptional service to customers. This position involves handling customer calls, resolving issues, and promoting services.
About Company
HSBC is a global banking and financial services organization, serving millions of customers across 64 countries. They aim to support business growth and economic prosperity.
Core Requirements
- Strong understanding of customer service principles.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Experience in a contact center setting.
- High school diploma or equivalent required.
Responsibilities
- Answer customer calls in a polite manner.
- Resolve customer issues at first contact.
- Promote value-added products based on needs.
- Maintain knowledge of services and products.
- Assist in generating customer loyalty.
- Manage issues effectively and escalate when necessary.
- Act as a role model for company values.
Must Have skills
Job Keywords
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