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Contact Centre Executive
Scania Malaysia
Posted
3 weeks ago

Shah Alam, Selangor

Onsite

MYR 3K

Junior Level

Temporary

Job Categories

Customer Support Management Sales Service

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Industry

Sema Summary

As a Contact Centre Executive at Scania Malaysia, you will be responsible for handling customer inquiries and support requests. This role requires effective communication skills and the ability to assist customers with their concerns. Ideal candidates should have a background in customer service or support and be able to work on-site in Shah Alam, Selangor. This temporary position will provide valuable experience in a professional setting.

About Company

Scania Malaysia is involved in the support and service of commercial vehicles, catering to the needs of their customers in the automotive industry.

Core Requirements

High school diploma
Customer service experience
Effective communication skills
Problem-solving abilities
Basic computer skills

Responsibilities

Handle customer inquiries efficiently
Provide support to customers over the phone
Resolve issues and complaints promptly
Document customer interactions
Collaborate with team members for solutions
Maintain knowledge of company products
Assist in improving service processes

Must Have skills

CommunicationCustomer serviceProblem-solvingPatienceTime management

Nice To Have Skills

Sales skillsMultilingual abilitiesAdaptabilityData entryTechnical support

Tools Knowledge Requried

CRM softwareMicrosoft OfficeCall center technology

Job Keywords

customer servicecontact centresupportcommunicationproblem-solving

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