Contact Centre Executive
Prudential Services Asia
Posted
last week
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 3K
Entry Level
Full Time
Sema Summary
The role involves providing high-quality telephone servicing to customers while meeting performance indicators. The candidate will enhance customer satisfaction through effective communication and process improvement.
About Company
Prudential Services Asia is a leading financial solutions provider with over 160 years of international experience. The company focuses on delivering service excellence through innovative technology in the Asia Pacific region.
Core Requirements
- Diploma or Degree in any field.
- 1 year of experience in a call center or customer service role.
- Good command of spoken and written English.
- Ability to speak Mandarin or Chinese dialects is a plus.
- Strong communication and listening skills.
Responsibilities
- Deliver world-class customer service via telephone.
- Provide accurate and professional responses to customer inquiries.
- Manage customer expectations effectively.
- Liaise with other departments to resolve customer issues.
- Stay updated on new product offerings.
- Support management in evaluating and improving service processes.
- Carry out additional tasks assigned by management.
Must Have skills
Job Keywords
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