Contact Centre Executive
Prudential Services Asia
Posted
3 months ago
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Onsite
MYR 3K
Junior Level
Full Time
Sema Summary
The role involves providing high-quality telephone servicing to customers while meeting performance indicators. The candidate will enhance customer satisfaction through effective communication and process improvement.
About Company
Prudential Services Asia is a leading financial solutions provider with over 160 years of international experience. The company focuses on delivering service excellence through innovative technology in the Asia Pacific region.
Core Requirements
- Diploma or Degree in any field.
- 1 year of experience in a call center or customer service role.
- Good command of spoken and written English.
- Ability to speak Mandarin or Chinese dialects is a plus.
- Strong communication and listening skills.
Responsibilities
- Deliver world-class customer service via telephone.
- Provide accurate and professional responses to customer inquiries.
- Manage customer expectations effectively.
- Liaise with other departments to resolve customer issues.
- Stay updated on new product offerings.
- Support management in evaluating and improving service processes.
- Carry out additional tasks assigned by management.
Must Have skills
Job Keywords
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