Search for Jobs

Contact Center Specialist
Ventra Health
Posted
3 weeks ago

Clark Freeport and Special Economic Zone

Onsite

PHP 25K

Junior Level

Full Time

Job Categories

Customer Support Health Communication Services

Match

Skills

Experience

Industry

Sema Summary

As a Contact Center Specialist at Ventra Health, you will be responsible for addressing customer inquiries and providing support related to healthcare services. The role requires effective communication skills and the ability to handle various client concerns professionally. This position is ideal for candidates who are entry-level or have some experience in customer service. The role is located in Clark Freeport and Special Economic Zone, Philippines, with a competitive salary.

About Company

Ventra Health specializes in providing health-related customer support and services, enhancing patient experience through effective communication and care.

Core Requirements

High school diploma or equivalent
Strong communication skills
Ability to handle calls professionally
Familiarity with customer service practices
Team collaboration skills

Responsibilities

Handle incoming calls from clients
Address customer inquiries effectively
Provide accurate information about services
Resolve client issues in a timely manner
Document call details and resolutions
Coordinate with team members for complex cases
Assist in creating a positive customer experience

Must Have skills

CommunicationCustomer ServiceProblem SolvingTeamworkAdaptability

Nice To Have Skills

MultilingualHealthcare KnowledgeTime ManagementConflict ResolutionTechnical Skills

Tools Knowledge Requried

CRM SoftwarePhone SystemEmailChat Tools

Job Keywords

customer supportcall centerhealthcarecommunication skillsproblem solving

Similar Jobs