Contact Center Associate
Capgemini
Posted
3 weeks ago
Metro Manila
Onsite
PHP 25K
Junior Level
Full Time
Sema Summary
The Contact Center Associate position at Capgemini is designed for entry-level candidates looking to start their careers in customer service. The role requires managing customer inquiries and providing support via various channels. Candidates will be expected to demonstrate effective communication skills and a strong customer-oriented mindset. It is a full-time position located in Metro Manila, appealing to those interested in building a career in the consulting and technology sector.
About Company
Capgemini is a global leader in consulting, digital transformation, technology, and engineering services. They empower organizations to deliver innovative solutions to enhance customer experiences.
Core Requirements
- High school diploma or equivalent
- Strong communication skills
- Basic computer literacy
- Ability to work in teams
- Customer service orientation
Responsibilities
- Manage customer inquiries
- Provide support via phone and email
- Resolve customer issues efficiently
- Document customer interactions
- Collaborate with teams for service improvement
- Maintain up-to-date knowledge of products
- Meet performance metrics regularly
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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