Contact Center Agent
HSBC
Posted
last week
Bengaluru, Karnataka, India
Remote
INR 30K
Mid Level
Full Time
Sema Summary
The Contact Center Voice Inbound Agent will assist customers through various communication channels. This role will require strong communication skills and an ability to handle inquiries efficiently.
About Company
HSBC is a leading global bank providing a range of financial services to customers around the world.
Core Requirements
- High school diploma or equivalent.
- Excellent communication skills.
- Ability to handle customer queries.
- Experience in a call center environment.
- Familiarity with banking services.
Responsibilities
- Answer inbound customer calls.
- Resolve customer issues efficiently.
- Provide information about bank products.
- Maintain a positive customer experience.
- Document customer interactions accurately.
- Meet performance metrics and targets.
- Collaborate with team members.
Must Have skills
Job Keywords
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