Consultant
TTEC Digital
Posted
last week
Remote
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
The Senior Consultant is responsible for implementing the Zoom Contact Center software. This role demands technical expertise and effective consulting skills to enhance customer experience.
About Company
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation.
Core Requirements
- Bachelor's degree in computer science, IT, or engineering
- 3 years experience in Zoom Contact Center
- Knowledge of SIP Protocol and RESTful APIs
- 2 years in software development
- Experience with CRM integrations
Responsibilities
- Configure and deploy Zoom Contact Center solutions.
- Implement complex projects with multiple dependencies.
- Mentor Software Engineers.
- Enhance software written in JavaScript.
- Deliver high-quality software on time.
- Support production environment and resolve defects.
- Collaborate with project management for completion.
Must Have skills
Job Keywords
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