Semesteria Logo
Convoso

Configuration Specialist

Convoso

Posted

2 days ago

Pasig, National Capital Region, Philippines

Remote

PHP 60K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

As a Configuration Specialist at Convoso, you will be integral to the onboarding and configuration of customer accounts on the Convoso Dialer platform. You will work directly with the Implementation Manager, providing best practices and solutions for software configuration issues. This role requires strong project management skills and proficiency in dialer software. The position offers competitive compensation and various perks, including health coverage and a supportive work environment.

About Company

Convoso is a leading provider of omnichannel contact center software designed to enhance sales and lead generation. Established in 2006, the company has consistently innovated its cloud-based solutions to help customers maximize their growth while ensuring compliance with regulatory standards.

Core Requirements

  • 2 years experience in Professional Services
  • Proficient in SaaS product management
  • Familiarity with project management tools
  • Strong problem-solving skills
  • Ability to manage multiple projects

Responsibilities

  • Spearhead account configuration during onboarding
  • Provide recommendations during project lifecycle
  • Analyze configuration issues and develop solutions
  • Support project schedules and conduct configuration meetings
  • Work with customers to identify their needs
  • Ensure successful launch and adoption of products
  • Serve as subject matter expert on the Convoso platform

Benifits

  • HMO Coverage
  • Paid Time Off
  • Parental Leave
  • Leadership Development Program
  • Company Outings

Must Have skills

Project ManagementDialer SoftwareCustomer SupportProblem SolvingCommunication

Nice To Have Skills

SalesforceGoogle SuiteZendeskJiraTeam Collaboration

Tools Knowledge Requried

GoogleSalesforceVitallyZendeskJira

Job Keywords

ConfigurationSupportSaaSProject ManagementCustomer Success

Similar Jobs