Configuration Specialist
Convoso
Posted
2 days ago
Pasig, National Capital Region, Philippines
Remote
PHP 60K
Mid Level
Full Time
Sema Summary
As a Configuration Specialist at Convoso, you will be integral to the onboarding and configuration of customer accounts on the Convoso Dialer platform. You will work directly with the Implementation Manager, providing best practices and solutions for software configuration issues. This role requires strong project management skills and proficiency in dialer software. The position offers competitive compensation and various perks, including health coverage and a supportive work environment.
About Company
Convoso is a leading provider of omnichannel contact center software designed to enhance sales and lead generation. Established in 2006, the company has consistently innovated its cloud-based solutions to help customers maximize their growth while ensuring compliance with regulatory standards.
Core Requirements
- 2 years experience in Professional Services
- Proficient in SaaS product management
- Familiarity with project management tools
- Strong problem-solving skills
- Ability to manage multiple projects
Responsibilities
- Spearhead account configuration during onboarding
- Provide recommendations during project lifecycle
- Analyze configuration issues and develop solutions
- Support project schedules and conduct configuration meetings
- Work with customers to identify their needs
- Ensure successful launch and adoption of products
- Serve as subject matter expert on the Convoso platform
Benifits
- HMO Coverage
- Paid Time Off
- Parental Leave
- Leadership Development Program
- Company Outings
Must Have skills
Nice To Have Skills
Tools Knowledge Requried
Job Keywords
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