Configuration Specialist
Sprinklr
Posted
last week
Bengaluru, Karnataka, India
Onsite
INR 50K
Entry Level
Full Time
Sema Summary
As a Configuration Specialist, you will support end-users and implement configurations based on customer needs. Collaborating with various teams, you'll contribute to enhancing the product and overall customer experience.
About Company
Sprinklr is an AI-native platform for Unified Customer Experience Management, helping brands manage interactions across multiple touchpoints effectively.
Core Requirements
- Bachelor’s degree in Technology or Communications
- Strong knowledge of MongoDB
- Excellent communication skills
- Problem-solving abilities
- Client-facing experience
Responsibilities
- Provide real-time end-user support
- Implement platform changes based on requests
- Collaborate with cross-functional teams
- Maintain knowledge base documentation
- Analyze support processes for improvements
- Deploy Tactical Use Cases as needed
- Support the Project Manager in project business case
Benifits
- voluntary healthcare coverage
- paid time off
- mentoring program
Must Have skills
Job Keywords
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