Concierge
Frasers Property Limited
Posted
last week
Singapore
Onsite
SGD 3K
Mid Level
Full Time
Sema Summary
The concierge will be the first point of contact for guests and is responsible for ensuring a positive customer experience. This role involves handling guest requests, managing complaints, and maintaining hotel premises.
About Company
Frasers Property Limited is a multinational company that develops and operates real estate across various asset classes, including hospitality. Headquartered in Singapore, it strives for sustainability and aims to create positive experiences for its stakeholders.
Core Requirements
- NITEC in Hospitality Operations or equivalent degree
- Proven experience as a concierge or in customer service
- Excellent communication skills
- Ability to multitask effectively
- Problem-solving skills with a customer focus
Responsibilities
- Handle all porterage and mail services
- Interact with guests and explain facilities
- Manage guest complaints efficiently
- Record incoming and outgoing items
- Maintain cleanliness in storage areas
- Participate in fire safety drills
- Ensure customer satisfaction and manage feedback
Must Have skills
Job Keywords
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