Concierge Manager
Ascend
Posted
last week
Manila, National Capital Region, Philippines
Remote
USD 2K
Mid Level
Full Time
Sema Summary
The Concierge Manager will lead luxury service operations while developing team leads and ensuring exceptional client experiences. The role requires strong leadership in a remote setting to streamline processes and maintain high service standards.
About Company
Ascend is a luxury travel concierge service that helps clients access premium travel arrangements at competitive rates. With a rapidly growing team, Ascend focuses on delivering high-quality client experiences in the travel industry.
Core Requirements
- 4+ years in luxury travel or high-touch service operations
- 2+ years in a leadership role
- Strong proficiency with GDS, ideally Sabre
- Excellent communication skills
- Data-driven decision-making approach
Responsibilities
- Lead and develop a team of concierge specialists
- Direct client-facing operations during shifts
- Manage escalations and complex issues effectively
- Ensure high standards of service quality
- Drive process improvements and efficiency
- Deliver exceptional client experiences
- Collaborate with cross-functional teams to enhance operations
Benifits
- Merit-based performance incentives
- Predictable scheduling
- Work-life balance
- Regular reviews
- Career progression
Must Have skills
Job Keywords
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