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Hilton

Concierge

Hilton

Posted

3 weeks ago

Kuala Lumpur

Onsite

MYR 4K

Junior Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Concierge role at Hilton involves providing exceptional customer service to guests at the Waldorf Astoria Kuala Lumpur. Responsibilities include assisting guests with booking reservations, recommending local attractions, and addressing any inquiries to enhance their stay. Candidates should have strong communication skills and a passion for hospitality. This is a full-time position located in Kuala Lumpur, Malaysia, inviting junior-level professionals eager to grow in the hotel industry.

About Company

Hilton is a leading global hospitality company known for its commitment to providing high-quality service and experiences to guests across its hotel brands. With a presence in numerous countries, Hilton values innovation and excellence in hospitality.

Core Requirements

  • High school diploma or equivalent
  • Experience in customer service
  • Strong communication skills
  • Problem-solving abilities
  • Knowledge of hospitality industry

Responsibilities

  • Assist guests with reservations.
  • Provide information about local attractions.
  • Address guest inquiries and requests.
  • Manage conflicts and resolve issues.
  • Coordinate transportation for guests.
  • Perform administrative tasks.
  • Enhance guest satisfaction and experience.

Must Have skills

Customer serviceCommunicationProblem-solvingTime managementMultitasking

Nice To Have Skills

Language skillsSales skillsFamiliarity with hotel management systems

Tools Knowledge Requried

Hotel management softwareReservation systemsCommunication tools

Job Keywords

hospitalityguest serviceconciergecustomer supportreservations

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