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Communications Specialist
Shopee
Posted
last week

Manila, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Operations Training Communication Sales E-commerce

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Sema Summary

The Communications Specialist will focus on training and support for sellers while enhancing communication with Chinese-speaking partners. This role is crucial for improving seller operations and fostering positive relationships.

About Company

Shopee is a leading e-commerce platform in Southeast Asia and Taiwan, providing a seamless shopping experience.

Core Requirements

Bachelor's degree in a relevant field.
Fluency in Chinese and English.
Experience in seller operations.
Strong communication skills.
Ability to develop training programs.

Responsibilities

Develop and implement training programs for sellers.
Enhance communication between sellers and the platform.
Monitor seller performance and provide feedback.
Assist in resolving seller queries.
Liaise with Chinese-speaking stakeholders.
Gather and analyze training feedback.
Collaborate with operational teams to improve processes.

Must Have skills

Chinese language proficiencyCommunication skillsTraining and developmentAnalytical skillsCustomer service

Job Keywords

CommunicationsTrainingE-commerceSeller SupportOperations

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