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Accenture

Communications Analyst

Accenture

Posted

3 weeks ago

Quezon City, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Match

Skills

Experience

Industry

Sema

Sema Summary

The Communications Analyst is responsible for developing and delivering capability development programs focused on communication skills. This role involves analyzing performance gaps and providing coaching and training to employees.

About Company

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. With a strong focus on technology and innovation, Accenture serves clients in over 120 countries.

Core Requirements

  • Bachelor's degree or equivalent experience
  • At least 2 years in Service Delivery or Customer Service
  • Experience in communication coaching
  • Strong analytical skills
  • Ability to develop training materials

Responsibilities

  • Develop and deliver capability development programs
  • Identify performance gaps in communication skills
  • Analyze performance and provide recommendations
  • Create training materials and evaluation measures
  • Deliver coaching and training to employees
  • Monitor employee progress and program effectiveness
  • Prepare reports on training effectiveness

Must Have skills

Communication skillsCoachingAnalytical skillsTraining developmentTeam collaboration

Job Keywords

Communications AnalystCoachingTrainingCustomer ServicePerformance Improvement

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