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Communications Analyst
Accenture
Posted
3 weeks ago

Quezon City, National Capital Region, Philippines

Onsite

PHP 50K

Mid Level

Full Time

Job Categories

Consulting Customer Training Communication Operations

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Sema Summary

The Communications Analyst is responsible for developing and delivering capability development programs focused on communication skills. This role involves analyzing performance gaps and providing coaching and training to employees.

About Company

Accenture is a leading global professional services company that helps organizations build their digital core and optimize operations. With a strong focus on technology and innovation, Accenture serves clients in over 120 countries.

Core Requirements

Bachelor's degree or equivalent experience
At least 2 years in Service Delivery or Customer Service
Experience in communication coaching
Strong analytical skills
Ability to develop training materials

Responsibilities

Develop and deliver capability development programs
Identify performance gaps in communication skills
Analyze performance and provide recommendations
Create training materials and evaluation measures
Deliver coaching and training to employees
Monitor employee progress and program effectiveness
Prepare reports on training effectiveness

Must Have skills

Communication skillsCoachingAnalytical skillsTraining developmentTeam collaboration

Job Keywords

Communications AnalystCoachingTrainingCustomer ServicePerformance Improvement

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