Communications Agent
Rise Collective
Posted
3 months ago
Manila, National Capital Region, Philippines
Remote
USD 480
Junior Level
Full Time
Sema Summary
The Communications Agent manages guest communications for a short-term rental portfolio. This role focuses on ensuring a positive guest experience through timely and clear communication.
About Company
Rise Collective excels in real estate, design, hospitality, and financial strategies, specializing in managing short-term rental assets across the U.S.
Core Requirements
- Experience in communications or customer support
- Familiarity with property management platforms like AirBNB or VRBO
- Strong English communication skills
- Ability to handle multiple tasks efficiently
- Calm under pressure
Responsibilities
- Respond to guest messages promptly
- Provide clear check-in and checkout instructions
- Address guest concerns in a professional manner
- Assist with resolutions and documentation
- Monitor and respond to urgent guest issues
- Collaborate internally for issue resolution
- Log communications and outcomes in management tools
Benifits
- Role Growth
- Compensation Growth
Must Have skills
Job Keywords
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