Cloud Support
5CA
Posted
4 days ago
Remote
Remote
USD 7K
Mid Level
Full Time
Sema Summary
The Senior Cloud Support role involves ensuring the operational stability and security of cloud environments. Candidates will provide L2 technical support while mentoring junior team members.
About Company
5CA is a remote-first CX company founded in 1998, specializing in enhancing customer experiences for leading brands in gaming and technology. They are committed to diversity, inclusion, and employee engagement.
Core Requirements
- AZ-104: Azure Administrator Associate certification
- 2+ years of experience in IT support
- 3+ years of Azure/M365 support experience
- Familiarity with ITIL processes
- Strong PowerShell scripting skills
Responsibilities
- Resolve incidents within agreed SLAs.
- Handle complex issues across Azure, AVD, and M365.
- Plan and implement changes in cloud infrastructure.
- Manage backups and audits for Azure workloads.
- Optimize monitoring and alerting using Azure tools.
- Document processes and provide updates during incidents.
- Coach junior staff and conduct knowledge-transfer sessions.
Benifits
- Learning opportunities
- Inclusive culture
- Employee engagement activities
Must Have skills
Job Keywords
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