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Cloud Support Engineer
Akamai Technologies
Posted
3 weeks ago

Bengaluru, Karnataka, India

Remote

INR 60K

Mid Level

Full Time

Job Categories

Support Engineering Cloud IT Technology

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Sema Summary

The Cloud Support Engineer II role at Akamai Technologies involves providing advanced technical support for cloud-related issues. Candidates should have a strong understanding of cloud technologies and troubleshooting skills. The position offers the flexibility of remote work and requires mid-level experience. Key responsibilities include diagnosing and resolving customer issues while collaborating with internal teams. This role is crucial for maintaining customer satisfaction and ensuring seamless cloud operations.

About Company

Akamai Technologies is a leading provider of cloud services for delivering, optimizing, and securing online content and applications. The company focuses on enabling enterprises to deliver digital experiences securely and efficiently to their users worldwide.

Core Requirements

Bachelor's degree in IT or related field
3+ years in cloud support
Strong troubleshooting skills
Knowledge of cloud platforms
Experience with customer support

Responsibilities

Diagnose and resolve cloud support issues
Collaborate with development teams
Provide customer support and documentation
Monitor cloud system performance
Implement cloud solutions for clients
Train customers on cloud service usage
Participate in system upgrades and migrations

Must Have skills

TroubleshootingCloud technologiesCustomer supportNetworkingAnalytical skills

Nice To Have Skills

Project managementScriptingDatabase managementCommunication skillsTeam collaboration

Tools Knowledge Requried

AWSAzureSupport ticketing systemsVPNRemote desktop

Job Keywords

cloud supporttechnical supportcloud engineeringcustomer servicetroubleshooting

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