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Cloud Support Engineer
Strategy
Posted
2 days ago

Mumbai Metropolitan Region

Onsite

INR 60K

Full Time

Job Categories

Support Cloud Engineering IT Operations

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Sema Summary

The Cloud Support Operations Engineer II role at Strategy involves engaging with customers to resolve their cloud-related issues. Candidates should possess a blend of technical skills in cloud environments and strong customer service abilities. This is a full-time position located in the Mumbai Metropolitan Region. Responsibilities include troubleshooting operational issues and collaborating with engineering teams. A salary of approximately INR 60,000 per month is expected based on market standards.

About Company

Strategy is focused on delivering innovative solutions in the tech industry, emphasizing cloud services and operational excellence.

Core Requirements

Bachelor's degree in IT or related field
Experience in cloud technologies
Strong communication skills
Problem-solving mindset
Ability to work in teams

Responsibilities

Engage with customers to resolve technical issues
Troubleshoot problems in cloud environments
Collaborate with engineering teams for solutions
Document and follow up on customer interactions
Educate customers on cloud features
Monitor system performance
Provide feedback for product improvements

Must Have skills

Cloud technologyCustomer supportTechnical troubleshootingCommunication skillsTeam collaboration

Nice To Have Skills

Certifications in cloud servicesExperience with DevOps toolsKnowledge of network protocolsFamiliarity with programming languagesProject management skills

Tools Knowledge Requried

AWSAzureGoogle CloudJIRASlack

Job Keywords

cloud supportcustomer servicetechnical supportcloud operationsIT engineering

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